Shipping policy

Shipping Policy – Contemporary Recovery

Thank you for shopping with Contemporary Recovery. We are committed to providing dependable shipping across Canada and the continental United States.

As a dropshipping-based store, our products are shipped directly from third-party suppliers. This allows us to offer a wide variety of products, but it also means that shipping times and methods may vary depending on the supplier’s location and fulfillment process.

Order Processing

  • Orders are typically processed within 2–5 business days after payment confirmation.

  • Orders placed on weekends or public holidays are processed the following business day.

  • A shipping confirmation and tracking number (if available) will be emailed once your order ships.

Shipping Destinations

We currently ship to:

  • All provinces and territories within Canada

  • The continental United States (excluding Alaska and Hawaii)

Please note: We do not ship to P.O. Boxes, U.S. territories (e.g., Puerto Rico, Guam), or APO/FPO addresses.

Estimated Shipping Times

Estimated delivery times vary by location and supplier:

Canada:

  • Standard shipping: 7–15 business days

Continental U.S. (Excluding Alaska & Hawaii):

  • Standard shipping: 7–20 business days

Please refer to individual product pages for more specific delivery estimates, as some items may arrive faster or take slightly longer.

Customs, Duties, and Taxes

We aim to minimize any additional fees at delivery. However:

  • Canadian and U.S. customers are generally not responsible for customs or import duties, as most suppliers handle these at the source.

  • In rare cases, especially with international fulfillment, you may be responsible for any applicable duties, taxes, or brokerage fees.

Tracking and Multiple Shipments

  • A tracking number (when available) will be provided once your item ships. Please allow up to 5 business days for tracking updates to appear.

  • If your order includes multiple items, they may ship separately and arrive at different times.

Shipping Delays

While we work hard to meet estimated delivery times, delays can occur due to:

  • Carrier issues

  • Customs processing

  • Weather or natural events

  • High seasonal demand

If your order is significantly delayed or appears lost in transit, please contact us and we’ll do our best to assist you.

Contact Us

If you have any questions about your shipment or delivery:

Email: sales@contemprecovery.com
Phone: 780-993-2241

We appreciate your support and understanding.